Frequently Asked Questions

Shipping and delivery

Do you offer free shipping?
Yes. All US orders over $50 ship free with standard delivery in 5 to 8 business days. Orders under $50 ship from $4.90. Canadian orders ship free over $70.

Do you offer express shipping?
Yes. US Express is $19.40 with delivery in 1 to 2 business days, selectable at checkout. Canada Express is $29 (1 to 2 days). Orders are processed within 1 to 2 business days.

Do you ship internationally?
We ship across the United States and to Canada. Canadian orders arrive in 6 to 10 business days and ship free over $70, with express available. We do not ship to other countries yet.

Product and quality

Where does your matcha come from?
Our matcha is shade-grown and stone-milled in Japan from first-harvest, single-cultivar leaves sourced from the Uji region of Kyoto.

What is the difference between your matcha types?
Our core matcha (Yabukita and Samidori) is first-harvest, single-cultivar ceremonial grade, smooth enough to drink straight or in a latte. Yabukita is bold and umami-rich; Samidori is sweeter and more delicate. We also offer flavored blends like Ichigo Strawberry and roasted Hojicha.

How do I make matcha?
Sift about 1 to 2 grams (half a teaspoon) into a bowl, add 2 to 3 oz of water at about 175 degrees Fahrenheit (just below boiling), and whisk briskly in a zig-zag motion with a bamboo whisk until frothy. Add your milk of choice for a latte.

How much caffeine is in matcha?
Matcha has roughly 30 to 70 mg of caffeine per serving depending on how much you use, less than a typical cup of coffee. Thanks to its natural L-theanine, the energy tends to feel calm and steady rather than jittery.

How should I store matcha and how long does it last?
Keep it in an airtight container away from light, heat, air, and moisture, ideally a cool cupboard or the fridge. For the freshest flavor, enjoy it within a month or two of opening.

Is your matcha vegan and gluten free?
Yes. Our pure single-cultivar matcha is 100% stone-milled green tea with no additives, so it is naturally vegan and gluten free. For flavored blends, check the ingredients on each product page.

Orders, returns, and more

Do you offer a subscription?
Yes. Subscribe and save 20% on matcha with deliveries on your schedule. You can pause, skip, or cancel anytime. Just choose the subscribe option on any eligible product page.

Can I return matcha?
Because matcha is a perishable food, opened items cannot be returned for food-safety reasons. If your order arrives damaged or incorrect, contact us within 30 days and we will make it right. Accessories and other non-perishable items may be returned within 30 days.

Do you have active discount codes or promos?
We run seasonal sales throughout the year, and every US order over $50 always ships free. For current codes and early access to sales, join our email list and follow @isshikimatcha on Instagram.

Do you offer wholesale or bulk orders?
Yes. We offer wholesale and bulk pricing for cafes, restaurants, and retailers. To get started, reach out through our contact form.

Do you offer gift cards or gift sets?
Yes. We offer digital gift cards delivered by email, plus curated gift sets like our Isshiki x Hario matcha tins and starter kits.

How can I contact you?
The fastest way is our contact form. We typically reply within 1 to 2 business days. You can also reach us on Instagram or TikTok @isshikimatcha.